How to Link and Unlink Your PayPal Account from M-Pesa

How to Link and Unlink Your PayPal Account from M-Pesa
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Learning how to link PayPal to MPesa is a crucial step towards financial freedom especially in Kenya. In the digital era, many people use electronic payment systems to conduct transactions. Among the popular ones are PayPal and M-Pesa. Getting to connect M-Pesa to PayPal account is possible which will enable you to send and receive funds through your PayPal account.

An Mpesa paypal connection is the height of convenience.

It simplifies the transfer of money from one person to another since it allows people who do not have bank accounts as well as those without access to traditional banking services to use e-wallet platforms such as connect M-Pesa to PayPal account.

Linking Paypal to Mpesa will enable you to transfer money from your PayPal account to your M-Pesa account and vice versa. Connecting M-Pesa with PayPal is very easy and this guide has been designed to help those who want to connect the two accounts.

At the same time, learning how to unlink mpesa from Paypal is important. We’ll cover that too.

What you need to link M-Pesa to PayPal

What You Need to Link Your PayPal Account to M-Pesa

Before you get to link your PayPal account to M-Pesa, there are several things that you should at least have. They include:

1.      Both accounts should be in in-service condition.

2.      You have to make sure that both accounts are linked to their respective bank accounts and not mobile money wallets.

3.      An email account registered at PayPal. It is important to note that you should not use your M-Pesa account email address when registering an account on PayPal. There are instances where some parties are not able to send money through their M-Pesa accounts because they used the same email address for both services which violates PayPal policies.

How to Link PayPal Account to M-Pesa

If you’ve been wondering how to link mpesa to paypal, the process is as follows:

a.      On your PayPal account, you have to select the M-Pesa option towards the left portion.

b.      You will then be directed to a new screen that guides you on how to enter your M-Pesa details. This involves entering your ten-digit M-Pesa number, followed by country code, and finally ending with the last five digits of your phone number in numerical format.

c.      After that, choose to continue to proceed to fill an Online form for verification purposes.

d.      Then go through the security check process.

e.      Thereafter verify all details regarding adding funds from your PayPal account using a credit or debit card – this step is optional after all.

f.       To complete the process, log into your PayPal account and click on Connected Apps & Services in your profile settings.

g.      Click Connect next to M-Pesa and follow the additional instructions provided. You can also visit the official help page in which you will find answers to any questions you might have.

Once connected, you will be able to send money directly from your PayPal account into an M-Pesa beneficiary account without much hassle.

How to link your paypal account to M-Pesa

How to Deposit Funds to PayPal from M-Pesa?

1.      Log in to your PayPal account.

2.      Click on Add Funds.

3.      Select Deposit from your M-Pesa account and click continue.

4.      Enter the amount you want to deposit then proceed with the steps which will lead to the successful registration of money in your PayPal account.

In conclusion, it is important to note that if you are planning to link M-Pesa and PayPal accounts together for trading purposes. There is no fee applicable since this is a business transaction.

However, if you are an individual who wants to send personal transactions such as sending or receiving funds then there is a cost of US$0.50 charged by both parties involved.

How to Withdraw Funds from PayPal to M-Pesa?

Just like depositing funds from M-Pesa to PayPal, withdrawing them is just as easy.

1.      Visit the PayPal page and log in with your credentials.

2.      Navigate to the ‘send’ tab and from there select ‘M-Pesa’.

3.      From the dropdown box, select the particular mobile network operator you want to use for receiving funds and click on continue.

4.      Enter in your M-Pesa number which is composed of 8 digits or more depending on the Mobile service provider. After completing this step, you will be directed to a page where you need to enter how much you want to deposit into your M-Pesa account like we did when depositing money from our M-Pesa wallet.

There is just one problem; you are only allowed to withdraw funds from PayPal to M-Pesa through their agent locations which are scattered all over the country. If you are Kenyan, you probably understand the concept.

Errors and Solutions When Transacting with M-Pesa to PayPal and Vice Versa

Sometimes, only sometimes, while transacting money from your M-Pesa to PayPal comes with a number of errors. A Paypal Mpesa connection can be a real headache especially if you don’t know what to do when faced with a problem. Such errors can include:

a)      Email Errors

Emails may cause errors that may hinder a person from transacting with their M-Pesa and PayPal. To avoid this from happening, it is advisable that you create a new e-mail address after logging into your M-Pesa account.

Click on “register” on your screen after ensuring that you share a common password with your M-Pesa account. You will then be asked to provide information about yourself such as your full name, designation, date of birth among others.

After completing the registration process, log into your new e-mail account. Now send an email to “link M-Pesa” from this newly created e-mail address.

b)     Being Unable to Access Your Accounts

This may probably be due to your account being inactive. Some people due to inactivity of their accounts may never be able to access their M-Pesa and PayPal accounts. It is always a good practice that you verify from time to time if your account has been active.

c)      Error While Processing M-Pesa to PayPal Transaction or Vice Versa

This may be due to the PayPal security feature which may have detected some inconsistencies. For example, instead of withdrawing $1, you input that you are withdrawing $1.01, which may lead to such an error.

In such a case, you have to wait for 24 hours before you have the time to try to withdraw the money again.

d)     One Email Opening Two Different PayPal Accounts

This is a very tough situation that you may find yourself in. This is because no only do you lose your money but you lose both PayPal accounts. There is only one remedy for this and that is to NOT TRY THIS AT ALL!

e)     Unable to Link Your Account?

In case you get the message telling you that the names in the account do not belong to you try using a different browser. Now make sure that all your names are similar, from your ID name to your M-Pesa registration name and finally the name in your PayPal account.

How to link PayPal to Mpesa (Paypal paybill number)

Does PayPal have a Paybill Number?

This question is an easy one to answer. PayPal has a Billing system that will help you pay for your M-Pesa recharge online. This means that it does have a Paybill Number (PB).

You can register for this and upon activation, make payments with PayPal using the details provided by them. You can now send money from your M-Pesa wallet to your linked PayPal account by calling *385*Spend Money# or dialing *644*Spend Money#.

Choose “PAYPAL” as the beneficiary, enter the amount you want to send, and hit SEND. The PayPal paybill number for M-Pesa users is 800088

Why You May Be Unable to Link PayPal to Mpesa

A good number of people have reported being unable to link paypal to mpesa. When this happens, it’s usually because the name on your PayPal account doesn’t match the name on your Mpesa account. For the connection to work, the names on both accounts have to be an exact match. If you are using Opera Mini, using another browser might solve the problem.

How to Unlink Mpesa from PayPal

If you have a problem with your mpesa-paypal connection, you may be wondering how to unlink Paypal from Mpesa. It’s not straightforward. But there are third-parties who can help you. Go to and select the unlink paypal from mpesa option. They typically reply within a few hours. They have solved a similar problem for many other customers and have great reviews on Paypal support forums. So far, we have found no other solution for how to unlink mpesa number from paypal.

What to do When PayPal MPesa is not Working

When you find that either PayPal or M-Pesa accounts are not working, or both are not working, you have to consider that they both belong to two different companies, and the problem can be as a result of either one of them.

You can choose to either wait out the problem and try the transaction after a while. If you are probably in a hurry, then you could call the customer care from both services and they will explain the situation to you.

How to Contact PayPal Customer Care?

There are several ways that you can contact PayPal customer care. You can call on the phone number for them, you can send them an email or you can visit their website. The accounting department will help you figure out if it is a problem with your account or theirs.

Final Take

When all is said and done, learning how to link a PayPal account to M-Pesa becomes a really cool feature. If you are looking to make international payments and transfers, these two services can help you do just that. A Paypal mpesa connection can be invaluable for a Kenyan, helping you to carry out your transactions conveniently.

However, when linking and unlinking these accounts, you should be cautious because this process has the ability to affect one or more of them. You could even find yourself in a situation where both of them reject the transaction and ask you to try again later as a result of either one of them.

Always remember that, for most Kenyan traders, PayPal will allow you to trade with international clients and M-Pesa will be there for your local needs. Understanding this will add a bit of weight for you to abide within the terms and conditions of PayPal.

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